IT Service Management

NeunAG Professional Services offers a wide range of ITSM consulting and implementation services for businesses of any size and industry. 

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We help our clients tune their IT processes in line with their business’ requirements and needs.

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Challenges NeunAG Clients are often confronted during their ITSM are:

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• Inefficiency of IT support

• Challenges to manage multiple IT service vendors

• Technical inability to assess employees performance

• Challenges in solving ITSM problems caused by Mergers and Acquisitions

• Rapidly changing technologies

• Handling numerous requests simultaneously

• Lack of useful self-service tools

• Acquiring, training and retaining professional staff

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NeunAG provides its IT Service Management Consulting on the Matrix42 platform. Matrix42's solutions have been in business for 20 years. Gartner classifies Matrix42 as one of the most innovative and visionary ITSM providers. The company delivers and manages future-oriented digital Self-service workspaces that meet the requirements for today's mobile workers. This is possible based on the Matrix42 comprehensive, centralized and automated Workspace Management Solution which enables in all physical, virtual and mobile environments secure access to the workspaces.